Preparing for BPO Interview

Freshers these days consider BPO to be a good priority sector to work in because it’s a major job provider in India. As a fresher, preparing for your BPO Interview can seem challenging.  Since effective communication is a highly-valued skill in the BPO sector, any interviewer will test how well you express yourself. Here are top BPO interview questions to help you prepare for your next BPO interview. Let’s start with the basics.

Tell us something about yourself

This generally is the first question that you will encounter typically in any interview. This to the interviewer is sort of an ice-breaking question which allows you to get settled down. First, introduce yourself by saying your name and where you are from. Then tell why you should be hired for this post and what qualities do you have that should be good for this job. From your past experiences what qualities you bring. Don’t say anything about your family as this question is to tell something about yourself. 1-minute introduction of yours will do the job.

What is BPO?

BPO stands for business process outsourcing where a company outsources a business process to some other company instead of keeping it in-house to save costs or increase efficiency.  The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more.  BPO is often divided into two main types of services: back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company’s customers, such as marketing and tech support.

What is the difference between inbound and outbound calling?

An inbound call center receives incoming calls from customers. Support teams typically monitor inbound centers since the calls tend to come from existing customers with issues or questions. An outbound call center, on the other hand, makes outgoing calls to shoppers. Sales teams typically run outbound centers to cold call potential customers about their products. Companies also might make outbound calls to survey shoppers and collect market research.

Why do you want to work at a BPO?

BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop the personality and communication skills. This is another question through which the interviewer wants to check your thought process. Do some research about the industry, how it is booming and what the growth prospects are. “BPO has always been a career opportunity for me as you are exposed to a new field, wherein a person can develop the personality and communication skills.”

Can you work night shifts?

This is especially important in international BPOs as the clients you will have to call will most likely be located in a different time zone. The best answer to this question is an emphatic yes; in fact, if you just cannot work night shifts the BPO industry may not be right for you.

Why should we hire you?

This question is a chance to display how your talents can fit well in the job role and the organization. To get started, review the job description and your resume and ask yourself these questions:

  • What are the most important qualifications for this position?
  • In which of these areas do I really shine?
  • What are my most impressive accomplishments?
  • What makes me different from the typical candidate?
  • What are your major strengths and weaknesses?

The only way to prepare for this question is to genuinely introspect and discover your strengths and weaknesses that have some relevance in the professional context. With weaknesses, you should try and be as genuine as possible as long as you talk about what you have done to overcome them.

What are your salary expectations?

A standard answer to this question if you’re a fresher is to say that you want to be paid as per industry standards. If you’re experienced, then a 20-30% hike on your current salary is the norm. You may choose to mention your expectations based on the market demand for your skills. Again, some research can really help with this.

Do you have any questions for us?

While this is not a typical interview question, most employers use this question to gauge how aware and interested a candidate is. Asking the right kind of questions, whether about career trajectory or company culture, will give the interviewer the impression that you’re a serious candidate.

When you are preparing for a BPO interview, remember that there is more to an interview than simply knowing all the right answers. Also, don’t forget to be well-dressed, confident, and polite. All the Best!

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