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Roles and Responsibilities
Inbound / Outbound interaction with clients
Skilling on all voice and back office queues as per requirement.
Good typing speed.
Good computer navigational skills and familiar with MS office
Should have good customer service skills
Understand customer queries / request and act accordingly.
Maintain a healthy and clean work environment.
Update knowledge of process on regular basis.
Desired Candidate Profile
Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
English Language proficiency overall needs to be excellent.
Good telephone skills , able to listen patiently & remain focused throughout the conversation
Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
Good team working skills with the ability to contribute to effective team performance
Basic influencing & persuasion skills.
Good self-organizational skills.
MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,- NOT ELIGIBLE
Perks and Benefits
Fixed Saturday & Sunday off.
UK shift timing
Graduates & Undergraduates Freshers eligible
Interested candidates can apply on the job posting and send the resume or firstname.lastname@example.org
RoleAssociate/Senior Associate -(NonTechnical)
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
UG :Graduation Not Required
To apply for this job email your details to email@example.com