Wipro Limited

Job description

Job description

**************NO WALKIN INTERVIEWS***********

KINDLY EMAIL US YOUR CV ON moksha.shah1@wipro.com

Roles and Responsibilities

Inbound / Outbound interaction with clients

Skilling on all voice and back office queues as per requirement.

Good typing speed.

Good computer navigational skills and familiar with MS office

Should have good customer service skills

Understand customer queries / request and act accordingly.

Maintain a healthy and clean work environment.

Update knowledge of process on regular basis.

Desired Candidate Profile

Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.

Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.

English Language proficiency overall needs to be excellent.

Good telephone skills , able to listen patiently & remain focused throughout the conversation

Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through

Good team working skills with the ability to contribute to effective team performance

Basic influencing & persuasion skills.

Good self-organizational skills.

MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,- NOT ELIGIBLE

Perks and Benefits

Fixed Saturday & Sunday off.

UK shift timing

Graduates & Undergraduates Freshers eligible

Interested candidates can apply on the job posting and send the resume or moksha.shah1@wipro.com

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Graduation Not Required

To apply for this job email your details to moksha.shah1@wipro.com