HEXAWARE TECHNOLOGIES LIMITED
Roles and Responsibilities
We are hiring Team Leader for Inbound Voice Process.
Candidates should have min. 2 years of on paper experience in handling a team in Domestic BPO (Inbound Voice)
Qualification- Graduation Mandate (Any stream)
Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.
Should manage the team independently with a very minimum support from the AM.
Should know throughput calculation like attrition, shrinkage.
Should have handled agents.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
Excellent communication skills.
Should be willing to work in Rotational Shifts and one Rotational Off.
Note: Female Candidates Desirable
Interested candidate kindly send your relevant resumes on firstname.lastname@example.org
Job Location- MBP, Ghansoli.
RoleTeam Leader -(NonTechnical)
Industry TypeBPO, Call Centre, ITeS
Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations
Employment TypeFull Time, Permanent
UG :Any Graduate in Any Specialization
Inbound Processteam leaderDomestic BPO
Skills highlighted with ‘‘ are preferred keyskills
To apply for this job email your details to email@example.com