Hexaware is Hiring Team Leader (Inbound- Voice- Ghansoli)

HEXAWARE TECHNOLOGIES LIMITED

Job description

Roles and Responsibilities

Hi Folks,

We are hiring Team Leader for Inbound Voice Process.

Experience :

Candidates should have min. 2 years of on paper experience in handling a team in Domestic BPO (Inbound Voice)

Qualification- Graduation Mandate (Any stream)

Requirement-

Good Analytical skills, should be able to highlight the observation with the daily, weekly and monthly production data.

Should manage the team independently with a very minimum support from the AM.

Should know throughput calculation like attrition, shrinkage.

Should have handled agents.

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Excellent communication skills.

Should be willing to work in Rotational Shifts and one Rotational Off.

Note: Female Candidates Desirable

Interested candidate kindly send your relevant resumes on julishar@hexaware.com

Job Location- MBP, Ghansoli.

RoleTeam Leader -(NonTechnical)

Industry TypeBPO, Call Centre, ITeS

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization

Key Skills

Inbound Processteam leaderDomestic BPO

Skills highlighted with ‘‘ are preferred keyskills

To apply for this job email your details to julishar@hexaware.com